Frequently Asked Questions
Shopping and sizing
How do I find my size?
Every clothing page has measurements or a size chart plus fit notes. Many also have an “On Mandy” note that says what size I wear and how it fits. Still unsure? Email hello@solandtx.com and I’ll help you pick.
Will you restock a sold-out size?
The short answer: it depends. We carry limited sizes of each piece, and because we source from small makers and artisans, when a size sells out, it’s likely gone for good. New pieces come in every season.
Who makes your pieces?
Small makers, creators, and artisans who aren’t partnered with mass retailers. Many are woman-owned, part of minority communities, or give back through their own work. When a maker gives back too, your order gives twice.
Shipping
Where do you ship?
Anywhere in the United States. Shipping is calculated at checkout based on your order’s weight.
How long until my order ships?
In-stock pieces ship within 1-2 business days. Print-on-demand tees and hats are printed to order, so they may take a little longer to arrive.
Returns
What’s your return policy?
You can return unworn, unwashed pieces within 14 days of purchase. You pay return shipping, and refunds are processed 7 to 10 business days after your return arrives (largely dependent on your financial institution). Full details are in our refund policy.
Can I exchange an item for a different size?
Given the limited nature of our inventory, we are unable to process exchanges. However, you may return an item for a refund and order the size you need, if it is still available.
What is considered final sale only?
Anything marked down, and every print-on-demand piece. Print-on-demand tees and hats are printed to order in the size and specific design you pick, so they cannot be returned. Check the size chart before you buy.
Giving back
Where does the 10% go?
10% of our profits go to the BabyQuest Foundation, which provides grants to families who are unable to afford fertility treatment. We spent 17 years in infertility before IVF brought our daughter home, so this is an incredibly personal cause to us. Read about Sol’s Impact.
What’s the “&” for?
Our daughter isn’t here because of just two people. It took years and a long list of doctors, nurses, and medical professionals. The “&” is for all of them.
In person and staying in touch
Can I shop in person?
Yes! We pop up at markets around the Austin area. Market dates are on our blog and posted regularly on Instagram at @solandtx.
How do I hear about new drops first?
Join our email list. You’ll get 10% off your first order, first dibs on new drops, and early access to our sales.
How do I reach you?
Email hello@solandtx.com. It’s a small family shop, so I (Mandy) personally respond.